One rate per call. Nothing else to add up.
Claims, outbound calling, reminders, answering service, and policy status all bill the same way: a flat rate per call. No seat licenses, no platform fee, no per-minute meter.
Your rate depends on volume, which services you hand us, and how complex your systems and scripts are. We quote it in writing after one scoping call.
Ask about our answer-only billing: routine calls we resolve are billable, misdials and abandoned calls are not.
Three things move the number
Nothing hidden. These are the only variables in the quote we hand you.
Volume
Monthly call volume across every line you give us. Higher committed volume moves the rate down; we do not price it in secret tiers.
Scope
How many services we take on. A single answering line prices differently from claims, outbound, reminders, and policy status combined.
Complexity
Your systems and script requirements. A modern API and a handful of workflows is straightforward; a legacy platform and dozens of edge cases is not.
What a routine call costs you today
| Handling | Typical cost per call | Time to answer | Hours covered |
|---|---|---|---|
| In-house CSR or adjuster | $6–$12 | Queue dependent | Business hours |
| Offshore BPO | $2–$5 | Queue dependent | Extended |
| EHVA Insurance | From 50¢ | Under 1 second | 24/7, every day |
Simple enough to explain to finance in one sentence
We scope, then quote in writing
One call to map your call types, volumes, and systems. You get a fixed per-call rate, starting at 50¢, before you sign anything.
Onboarding is included
Integration, script design, testing, and go-live are part of the service, not a separate implementation invoice.
Monthly invoice, one line item
Calls handled × your rate. Volume reporting arrives with it so you can reconcile every call.
Scale up or down freely
A catastrophe surge or a seasonal renewal push triples your volume and the rate holds. No overage penalties.
The things finance asks first
Is 50¢ really the price?
It's where pricing starts, and plenty of programs land there. Your quoted rate depends on volume, scope, and complexity, and we put it in writing before you commit. The rate we quote is the rate we invoice.
Is there a setup or implementation fee?
No. Discovery, integration, script configuration, testing, and go-live are included in the per-call rate.
What counts as a billable call?
A call we answer and handle, or an outbound attempt that connects. Misdials, immediate hang-ups, and attempts that never connect are not billed.
Do long calls cost more?
No. Pricing is per call, not per minute, so a thorough call never costs you more than a rushed one.
Is there a minimum commitment?
We work on service agreements with monthly volume flexibility. Pilots are available for teams that want to prove one service first.
Can we start with one service and add more later?
Yes, and most clients do. Answering service or policy status is a common first line, with claims and outbound added once the reporting proves out.
Hear it before you price it
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