A loss reported at 2am is logged at 2am.
First notice of loss, claim status, and the document chasing in between, answered live around the clock. Your adjusters get a clean, complete file instead of a stack of callback slips.
The call volume that never has a good day to spike
A hailstorm, a hurricane watch, a bad week on the interstate: claim volume never spikes on a convenient afternoon. Adjusters end up taking intake calls instead of working files, and the same "where's my claim" question gets asked a hundred times a week regardless.
Volume is unpredictable
Catastrophe events multiply call volume overnight. Staffing to the peak wastes money; staffing to the average creates the hold times that show up in complaints.
Your adjusters, on the phone instead of the file
Every intake call and status check is time not spent moving a claim toward resolution.
A slow FNOL is a bad first impression
How a claim starts is often what a policyholder remembers about the whole relationship.
The loss is logged the moment it's reported
Auto, home, and commercial lines, taken on the same disciplined script every time: who, what, when, where, and what's needed next.
24/7 intake
Nights, weekends, and catastrophe surges covered without a night shift.
Written straight to your system
The claim is opened in your platform, not on a notepad that gets re-typed later.
Fraud-flag triage
Inconsistent details or red flags routed to your SIU before the file moves forward.
A reference number, every time
The caller gets a claim number and a next step before they hang up.
The most repeated call in claims, answered without a transfer
Authenticate the caller
Verify the policyholder or claimant to your disclosure rules before any detail is shared.
Pull the file in real time
Query your claims system live, so status reflects the current record, not a nightly copy.
Give the full picture
Status, what's outstanding, and the next step, in plain language.
Book the callback or escalate
A callback scheduled on the adjuster's calendar, or a clean escalation with full context.
The paperwork that stalls a file, chased down for you
Missing-document follow-up
Photos, estimates, and statements chased until the file is complete.
Repair shop & vendor coordination
Shops, contractors, and rental desks kept in sync with the claim's status.
Settlement status calls
Where the settlement stands and when payment is expected.
Failover to your team
If anything interrupts service, calls route to your standard handling.
Everything a claims intake and status line needs
Answer speed
Call resolution
Onboarding
Quality coverage
Claims handling, answered
Does this connect to our claims management system?
Yes. We read and write live through your platform's API, so callers hear the current status and new FNOLs land directly in your system. If your platform lacks an API, we agree an alternative data path during onboarding.
Can it handle a catastrophe surge?
Yes, that's the case it's built for. Volume that would overwhelm an in-house line is absorbed without a hiring cycle, and every intake still gets the same disciplined script.
Does it cover auto, home, and commercial lines?
Yes, on one line rather than a separate queue per line of business. Scripts are configured per line during onboarding.
What happens when a caller needs an adjuster directly?
Escalation rules are set with you. A caller who needs a person, or a claim that falls outside scope, hands off cleanly with full context attached.
Are calls recorded?
Yes, every call is recorded, logged, and QA-scored, with recordings and transcripts available to your team.
Handle the rest of the line too
Take claims calls off your team's plate
No pitch. We'll show you real claims handling built for your systems and your lines of business.