The leads sitting in your CRM aren't dead. They're just uncalled.
Aged quotes, expired leads, and lapsed policyholders worked on branded, fully attested numbers, so the call actually gets answered instead of screened as spam.
Your calls aren't being ignored. They're being blocked.
Most agency and carrier outbound programs underperform for reasons that have nothing to do with the pitch. The number is unbranded, the attestation is weak, the calling pattern looks like a robodialer, and the carriers' own analytics engines quietly demote every call placed. The lead never sees the call to ignore it.
Unlabeled numbers
A bare ten-digit number with no name attached reads as a stranger. Most leads will not answer one.
Weak attestation
Calls signed at B or C level get demoted or flagged. Only full A-level attestation carries a verified check mark to the handset.
Burned reputation
One badly run campaign can label your number for months. Analytics engines take longer to forgive than to punish.
Robodialer patterns
Short durations, heavy retries, and bursty pacing all look like abuse to the carriers, no matter how legitimate the program.
We're experts at getting outbound calls answered
This is the part most vendors skip. We do it as a matter of course on every campaign: register the numbers correctly, sign every call at full attestation, brand the display, monitor how the carriers are treating you, and fix it when they get it wrong.
Number registration and provenance
Every number is registered to your organization with clean provenance in the industry databases.
Full STIR/SHAKEN attestation
Calls are signed at A-level attestation, the only level that certifies both caller identity and the right to use the number.
Branded call display
Your agency or carrier name, and where the handset supports it a reason for the call, shown before the lead decides whether to answer.
Reputation monitoring and remediation
When a number gets mislabeled, we file and pursue the correction until the label is removed.
Human calling patterns
Pacing, retry limits, and time-of-day windows tuned to look like what they are: a legitimate agency calling once, at a reasonable hour.
Answer-rate reporting
Connect rate, answer rate, label status, and completion by campaign and by number, reported back to you.
Already running outbound and watching answer rates sink?
Send us your numbers. We'll tell you how the carriers are labeling them today, free.
What we call leads about
Every program runs on the same disciplined handling as our inbound lines: authenticate, do the work, document it, and hand off anything that needs a person.
Aged & expired quote follow-up
Quotes worked back into a conversation before they're written off as dead.
Lapsed-policy win-back
A call before a lapsed policyholder becomes someone else's client.
Cross-sell & bundle outreach
Auto policyholders offered home or umbrella coverage, and vice versa.
Anything on a schedule
If it's a repeated call to a defined list, it can run as a program. Tell us the list and the goal.
Consent, windows, and suppression, documented
Outbound to consumers is a compliance exercise before it is a marketing one. We run consent capture and suppression as part of the program, and every attempt is logged with what consent it relied on.
Give us a list. We run the program.
List upload & segmentation
CSV, SFTP, or API, on a schedule if you want it nightly.
Live outcome dashboard
Contact rate, conversion, and disposition by campaign, updated as calls finish.
Every call QA-scored
Quality reviewed on all calls, with scores reported back to you.
Connects to your CRM
Outcomes exported or pushed straight back into your system.
Outbound, answered
What exactly is STIR/SHAKEN mitigation?
Two things. First, prevention: registering numbers properly and signing every call at full A-level attestation so carriers can verify the call is genuinely from you. Second, remediation: when an analytics engine mislabels a number as spam or scam anyway, we identify which engine did it and pursue the correction until the label is cleared.
Do calls display our name or yours?
Yours. Leads should see your agency or carrier calling, not a vendor they've never heard of.
Can you use our existing numbers?
Yes, and we audit them first. If a number already carries a bad label we tell you before the campaign starts, and either remediate it or recommend a clean one.
How do you handle consent and do-not-call?
We load your consent and suppression data before a campaign runs, honor opt-outs captured on the call immediately, and log the consent basis for every attempt.
What does outbound cost?
The same flat per-call model as everything else, see pricing. Attempts that don't connect are not billed.
Pairs with the servicing side
Get your outreach answered
Hear a branded outbound call, or send us your numbers for a labeling audit.