Five real calls, start to finish.
Nothing trimmed to the good part. These are unedited recordings with the hold time, the callback numbers, and all. Every call is de-identified, and the full transcript sits under each one.
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A policy address change, confirmed on the call
0:57Read the transcript
Good afternoon. Thank you for calling Lisa Green Insurance. How can I assist you today?
I need to update the address on my policy.
Absolutely. Can I have your first and last name, please?
Yeah, sure. It’s Michael Brown.
Thank you, Mr. Brown. Could I get a good callback number in case we get disconnected?
Sure. It’s 415-763—
You said 415-763—?
That’s correct.
All right. What is your new address, Mr. Brown?
San Francisco, California 94101.
Just to confirm, you said San Francisco, California 94101?
Yep. That’s it.
Great. I will process this change for you and confirm it shortly.
Great. Thank you very much for your help.
Thank you for calling Lisa Green Insurance. Have a great day.
Adding a driver, routed to a licensed agent for a quote
0:52Read the transcript
Good afternoon, thank you for calling Jim Johnson’s Agency. How can I help you today?
Hi, good afternoon. I want to add a driver to my policy.
Sure, and can I have your first and last name please?
My name is Bernadette.
Thank you so much, and can I get a good callback number in case we get disconnected, miss?
Yeah, sure, it’s 301-645—
Thank you. And who would you like to add to this policy?
Yeah, I would like to add my daughter, Diana.
Great. Which policy would you like to add her to?
To a vehicle policy for my Jeep Wrangler.
Perfect. I’ll send this to a licensed agent and they’ll reach out to you shortly with a quote.
Yeah, sure. Thank you so much.
Thank you so much for calling Jim Johnson’s Agency. I hope you have a great day.
A lienholder verifying coverage, sent by email on the call
1:04Read the transcript
Good afternoon. Thank you for calling Steve Davidson Allstate. How can I help you?
Good afternoon. I’m calling from Wells Fargo Bank and I need to verify coverage.
Sure. Perfect. I can help you with that. Can I please have the first and last name of the insured?
Sure. It’s Derek Kell, K-E-L-L.
Okay. Thank you. And can I get a good callback number in case we get disconnected?
267-982—
Again, that was 267-982—?
Got it, that’s correct.
Okay, perfect. What email would you like me to have this sent to?
jdaniels@wellsfargodealerservices.com.
And that’s jdaniels@wellsfargodealerservices.com?
Correct.
We’ll have this sent out shortly to you and this will come again via email. Is there anything else I can help you with?
No, that’ll do it. I appreciate your time.
Have a great day.
You too.
And thank you again for calling Steve Davidson, Allstate. I hope you have a great rest of your day. Bye-bye.
Bye-bye.
A payment call, transferred live to billing
0:33Read the transcript
Good morning. Thank you for calling Dave Jones State Farm. How can I help you?
Hey, I’d like to make a payment for my auto insurance.
Okay, perfect. I can transfer you to the automated billing line to make your payment.
Thank you.
You’re welcome. Thank you for calling Dave Jones State Farm. I’ll get you transferred right now.
Thank you for calling State Farm. For English, press 1. Español, 2…
A policy review, routed to a licensed agent
0:49Read the transcript
Good afternoon, thank you for calling Emily Thompson Insurance Services. How may I assist you today?
Hi, I want to review my policy details.
Of course. First, can I have your first and last name, please?
My name is Ruth Lee.
Thank you, Miss Lee. Can I obtain a callback number in case you get disconnected?
It’s 310-987—
All right, I got 310-987—? Is that correct?
Correct.
Great, thank you. And what specific details would you like to review?
I want to check my coverage limits.
Perfect. I’ll send this to a licensed agent to review your coverage limits with you. They’ll give you a call back shortly.
Sounds good, thank you.
Thank you for calling Emily Thompson Insurance Services. Have a great day.
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