Questions, answered before you have to ask.
The things carriers, MGAs, agencies, and adjusters ask us first.
Onboarding & fit
Which lines of business do you support?
Auto, home, and commercial P&C, across claims, outbound, reminders, answering, and policy status. Scripts are configured per line during onboarding.
Do you work with carriers, MGAs, and agencies?
Yes, all three, along with adjusters. The services are the same; how they're configured depends on where the call originates and who owns the record.
How long does onboarding take?
Typically five business days for a single service on a platform with a modern API. See how it works for the full process.
Can we start with just one service?
Yes. Answering service and policy status are common first lines, with claims and outbound added once the reporting proves out.
Rates & billing
How is this priced?
One flat rate per call, the same across every service. See pricing for the full breakdown of what moves the rate.
Is there a setup fee?
No. Discovery, integration, script configuration, testing, and go-live are included in the per-call rate.
Consent, recording, and calling rules
How do you handle TCPA compliance on outbound?
We load your consent and suppression data before a campaign runs, honor opt-outs immediately, and log the consent basis for every attempt. See trust & security.
Are calls recorded?
Yes, every call is recorded, logged, and QA-scored, with recordings and transcripts available to your team.
What happens if a call needs a licensed agent?
Escalation rules are set with you during onboarding. Anything requiring a licensed producer routes to your team, not handled by us.
Didn't find your question?
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