One industry, one problem, done properly.
EHVA Insurance exists because P&C call handling isn't a general contact-center problem. It's a claims, policy, and compliance problem that happens to arrive by phone. As an insurance call outsourcing partner, we run the calls that come in, the calls that need to go out, and the ones in between.
Where we come from
EHVA Insurance is a tradename wholly owned by RAVLAN Holdings PR LLC, incorporated in Puerto Rico (A U.S. Territory) under a tax and innovation grant. Everything we run, from the scripts and integrations to the QA rubric and compliance posture, is built for property & casualty insurance and nothing else.
What we do
Five services, one discipline: authenticate the caller, do the work against your live system, document it, and hand off anything that needs a person. Claims intake and status. Outbound calling for aged leads and lapsed policyholders. Renewal and payment reminders. A 24/7 answering service. Policy status and endorsement intake.
See claims handling, outbound calling, customer reminders, the answering service, or policy status.
What we believe
A managed service beats a tool
Selling software and letting the client configure it is easier for the vendor and worse for the caller. We run the line, watch quality every day, and answer for the result.
Resolution is the goal, not containment
The goal is a caller who got a correct answer. Sometimes that means a fast, clean handoff to a person, and a model that punishes escalation produces exactly the frustrating experience everyone complains about.
Price should be legible
One per-call rate across every service, starting at 50¢. No seat licenses, no platform fees. If a pricing model needs a spreadsheet to explain, it's usually hiding something.
Deliverability is part of the job
An outbound program that gets labeled as spam has failed regardless of how good the script was. We own the number registration, attestation, and reputation work rather than treating it as the carrier's problem.
Operators who have done this before
Most of this team has built call center businesses together before. EHVA Insurance is the same group, pointed at property & casualty.
Ryan Daniel Blackman
Ryan has built successful call center businesses several times over. He architects how every EHVA Insurance line runs.
Jeff Schaffer
Jeff has been part of those same successes alongside Ryan and Noaman. The three joined forces again to build EHVA Insurance.
Noaman S’Bouria
Noaman has engineered alongside Ryan for over a decade, and leads the platform and integration work here.
Viktor Vyushin
Viktor has operated several businesses for Ryan and Jeff. He was brought on to run operations and own conversational design.
Noah Sawyer
Noah is an expert in conversational design, now dedicated entirely to the P&C space.
David Lopez
David is the newest engineer on the team, brought on for insurance data interchange.
Norredine Belguin
Norredine has worked as Noaman’s assistant for as long as the two have been building these systems, more than a decade.
Where we are
We are based in Dorado, Puerto Rico (A U.S. Territory), and serve carriers, MGAs, and agencies across the United States. Coverage on every line we run is 24 hours a day, every day of the year. Operating here under Puerto Rico's tax and innovation grant is a commitment we are glad to make to the island's future.
See it running on your call types
Hear real handling, then talk to our team about your lines of business.