Built for every seat in the P&C ecosystem.
The calls that pile up look different from an agency's front desk than from a carrier's claims floor. As your insurance call outsourcing partner, we configure each line to how your organization actually works, not a one-size-fits-all script.
Never miss a call, never let a lead go cold
Independent and captive agencies live and die by responsiveness. A missed call is a missed sale, and an aged lead left uncalled is money already spent on acquiring it.
Every call answered
After-hours, overflow, and walk-in-heavy afternoons covered without a receptionist working double shifts.
Aged leads worked back
Quotes and leads sitting in the CRM called before they go stale twice.
Fewer quiet lapses
Renewal and payment reminders that catch a cancellation before it happens.
Where agencies start
Answering service
Every inbound call answered live, day or night.
Outbound calling
Aged leads and lapsed policyholders worked on branded numbers.
Customer reminders
Renewal and payment calls that prevent a quiet lapse.
Where MGAs start
Claims
FNOL intake and status calls, logged the moment they happen.
Policy status
Coverage, billing, and endorsement requests answered live.
Answering service
Overflow and after-hours coverage for a growing book.
Claims and policy status held to your carriers' standard
An MGA answers to the carriers on its paper as much as to its own policyholders. Every call needs to be documented the way an audit expects, not just handled.
Documented every time
Every call recorded, logged, and QA-scored, ready for a carrier review.
Scales with binding authority
New programs and new volume handled without a hiring cycle.
One rate, easy to model
A flat per-call rate that's simple to build into a program's loss ratio math.
Claims volume absorbed without a hiring cycle
Catastrophe events triple call volume overnight, and it never picks a convenient week. Staffing to the peak wastes money; staffing to the average produces the hold times that show up in complaints. Per-call pricing removes the choice.
No overage penalties
Your rate holds when a storm triples volume, and you pay nothing extra for the quiet months.
One line, every product
Auto, home, and commercial handled on the same disciplined script.
Failover to your team
If service is ever interrupted, calls route to your standard handling. No caller is stranded.
Where carriers start
Claims
FNOL intake and status calls at whatever volume a week brings.
Outbound campaigns
Renewal, win-back, and cross-sell outreach across a whole book.
How the service runs
Five days from kickoff to a measured, QA-scored line.
Where adjusters start
Claims status calls
The most repeated question in claims, answered without a transfer.
Documentation follow-up
Missing photos, estimates, and statements chased until the file is complete.
Status calls and follow-up off your desk
An adjuster's time is worth the most spent on judgment: coverage decisions, negotiation, inspection. Every minute spent reading a status update aloud is a minute not spent moving a file toward resolution.
Fewer interruptions
Status and documentation calls handled without reaching the adjuster directly.
A cleaner file
Missing documents chased down instead of piling up in a queue.
Callbacks that land
A callback booked on the adjuster's own calendar, not a voicemail.
Whoever picks up the phone, we've built for them
A policyholder calling about a claim and an adjuster calling for a status update want different things from the same lookup. We script for both, separately, from the same live data.
Find out what your line would cost
Hear real calls, then one scoping call and a written rate starting at 50¢.